Public guideAI & Automation
AI Chat & Live Handoff
Understand how agency AI chat starts, when staff can join, and what prospects can expect from the conversation flow.
What it is
OfficeHubb can give agencies a public AI chat experience for quote intake and related conversations.
The AI helps collect information, keep prospects engaged, and hand conversations to a real person when needed.
What prospects experience
- A guided conversation instead of a static form
- Questions shaped by the agency's enabled products
- A smooth handoff when a staff member joins
Live handoff
When a real person joins the conversation, the AI is designed to step back so the agency team can take over.
Common questions
Does the AI use our agency's setup? Yes. It follows the active agency configuration available to that experience.
Can a real person jump in? Yes. Live staff handoff is part of the intended workflow.
Is the AI available on every plan? Availability depends on subscription tier.